Support Services for Military Affiliated Students
VikingVets
Support Services for Military Affiliated Students
vikingvets@csuohio.edu
Campus Location
Berkman Hall (1899 East 22nd St), Room 212
Cleveland, OH 44115
Hours of Operation
Fall & Spring Semester
Monday - Friday
9:00 a.m. - 5:00 p.m.
Summer Semester & Breaks
Appointments by request
Certification Process
Certify Your Education Benefits
If you are using VA education benefits or other military education funding at 91̽»¨, you must submit a certification request each term to ensure your benefits are processed correctly. This process notifies 91̽»¨ and the VA (or other agencies) that you are enrolled and eligible for payment.
How to Complete the Certification Process:
Step 1: Register for Classes
Finalize your schedule for the semester. Only enrolled courses can be certified.
Step 2: Submit the Certification Form
Complete our new . This step is required every semester you use benefits.
Tip: If this is your first time requesting certification at 91̽»¨, have your Certificate of Eligibility (COE) ready before you start.
If you are transferring your benefits to 91̽»¨, uploading your COE is required to establish benefits with us.
Step 3: Wait for Confirmation
Our team will process your request and submit the certification to the VA. You’ll receive a confirmation that your enrollment has been submitted for processing.
Frequently Asked Questions
Typically, certifications are processed within 7–10 business days after your request is submitted. At that time, the VA can take up to 14 business days to process teh request. Please be patient. Important: 91̽»¨ does not determine when VA payments are sent to the university or to you. The U.S. Department of Veterans Affairs sets all payment timelines.
For questions about VA payment status, call the VA Education Hotline at 800-698-2411.
You must speak with a Military Success Coach before making any changes after the official drop date. Your coach will explain any potential financial impact and then notify the VA of your updated enrollment status. Failure to follow this process may result in delays, overpayments, or financial penalties.
Yes. Certification is not automatic; you must complete the request form each term you intend to use your benefits.
Your Certificate of Eligibility (COE) is required for first-time certification or when transferring benefits to 91̽»¨.
Reach out to vabenefits@csuohio.edu with any questions.
Please do not contact us regarding financial concerns about your VA funding. All those questions should be directed to the VA at: 800-698-2411.
VikingVets
Support Services for Military Affiliated Students
vikingvets@csuohio.edu
Campus Location
Berkman Hall (1899 East 22nd St), Room 212
Cleveland, OH 44115
Hours of Operation
Fall & Spring Semester
Monday - Friday
9:00 a.m. - 5:00 p.m.
Summer Semester & Breaks
Appointments by request